on orders of $249.99 or more
If the items in your order which qualify for 'Free Shipping' total $249.99 or more, your order ships FREE!
Tidal Gardens ships coral orders next day service via UPS Next Day Air. The cost for shipping is a flat rate of $39. There is no additional cost for large quantities of coral nor is there a charge for heat packs.
Preferred Days to Ship:
Generally, Tidal Gardens prefers to ship corals on Monday, Tuesday, or Wednesday. Thursday is not ideal because if for some reason the Friday delivery is delayed, the package will sit until Monday, and such a delay would greatly increase the risk of the corals dying during transit. Often times, the delivery delay is due to bad weather where shipping companies can deny insurance payments for damaged goods as a result of the delay. Upon request, we will ship corals on Thursday for Friday delivery, but it is not recommended. Orders received on the preferred shipping days before 1pm can be shipped the same day. We will send an email to confirm shipping dates, but feel free to add a comment to your order specifying shipping date.
Winter Shipping Policy:
Shipping corals during extremely cold weather can be an obstacle because corals require relatively warm water for survival and outside temperatures can dip well below freezing. Tidal Gardens provides heat packs in the winter free of charge, however there are some cold weather conditions that are so severe we will recommend delaying the shipping date. Such instances are when the outside temperature is below 0 degrees F or if there is a blizzard in our area or the destination that is likely to cause a shipping delay.
Dead on Arrival (DOA) Policy:
As much as we may try to improve our shipping procedures, some corals do not survive the shipping process. Shipping is possibly the most stressful event a coral can experience and certain corals are more sensitive than others. If a coral arrives dead, please take a picture of it, and send it to us. We will provide a refund credit for the price of the coral. Unfortunately, we cannot offer replacements, only credit. There are two reasons for this: 1) sometimes the coral is unique and a suitable replacement does not exist and 2) the cost of another round of shipping is prohibitively expensive.
In the videos above, we demonstrate a couple ways we can send corals. Some types of packing we feel work better for some corals, for example, Zoanthid frags ship well in the plastic cups. Other corals may ship better in plastic bags. We will always use our best judgment on which packing method to use. If you have a strong preference for one type of packing, please state it in the order comments and we will try our best to accommodate.
International Shipping Policy:
At this time Tidal Gardens only ships to the continental United States.