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Returns Policy

 

Returns are not possible.  Please DO NOT send back corals unless specifically requested to do so by Tidal Gardens. 
 
Dead on Arrival (DOA):
 
Tidal Gardens offers a 7 day guarantee.  As much as we may try to improve our shipping procedures, some corals do not survive the shipping process. Shipping is possibly the most stressful event a coral can experience and certain corals are more sensitive than others.  
 
If a coral dies, please take a picture of it, and send it to us.  There are two remedies we offer for DOA corals:
 
1. Replacement (if available) shipped with a future order.  When placing the future order, please send us a reminder notice.
 
OR
 
2. Refund for the price of the coral.
 
 

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